Terms of Sale

This page is a translation provided for information purposes only. In the event of any discrepancy, the French version shall prevail.

These Terms and Conditions of Sale (the “Terms of Sale”) govern subscriptions, options and other paid services offered on bridge-training.com and its associated interfaces by Bridge for Good SAS.

Bridge for Good SAS, a French simplified joint-stock company (société par actions simplifiée) with share capital of €12,000 — 61 rue Youri Gagarine, Building B, 7th floor, apartment 707, 94800 Villejuif, France — Créteil Trade and Companies Register (RCS) 929 281 012 — SIRET 929 281 012 00021 — EU VAT number FR95929281012 — contact@bridge-training.com — telephone: +33 (0)9 53 57 10 37. Contact by email should be preferred.

The Site also provides free services. Their use is governed by the Terms and Conditions of Use (the “Terms of Use”). Personal data is processed in accordance with the Site’s Privacy Policy.

Article 1 – Purpose and scope

These Terms of Sale apply to any paid subscription entered into directly with Bridge for Good through the Site or, for certain Offers, by quotation.

They apply regardless of the profile of the Account Holder: individual, teacher, volunteer, club, association, federation, company, establishment or other organisation. Provisions expressly reserved for Consumers apply only to persons who legally have that status.

Any specific term set out in a quotation, purchase order or subscription page expressly accepted by the Client shall prevail over these Terms of Sale in respect of the matter it governs. Mandatory statutory provisions remain applicable.

Article 2 – Definitions

• Site: bridge-training.com, its subdomains, interfaces and any current or future web or mobile applications operated by Bridge for Good.
• Account: a registered user area on the Site. An Account may be used on behalf of an individual or an organisation.
• Client: the Account Holder who has subscribed to an Offer or Paid Service.
• Consumer: a natural person acting for purposes outside their trade, business, craft, profession or agricultural activity, within the meaning of the French Consumer Code.
• Professional: a natural or legal person acting for purposes falling within their professional activity.
• Offer: a level of paid service offered to the Client, with the features, limits, quotas, price and billing frequency stated on the subscription page or in the quotation.
• Subscription: the right to use an Offer for a specified term and according to a specified billing frequency.
• Billing Period: the interval between two successive billing dates or, for the first period, between activation and the next billing date.
• Quota: a usage limit associated with an Offer, in particular a number of Played Deals, Collections or any other measured feature.
• Played Deal: a unit of consumption counted when the user’s play is displayed for a deal for which the Client Account is the Author, the deal being identified by its URL. A new loading of the same URL by the same user is counted as a new Played Deal.
• Collection: a set of content or deals saved as a collection using the tools provided by the Site.
• Custom Visual: an image or graphic supplied, adapted or approved by the Client for display, where the Offer allows, in place of all or part of the usual advertising space.

Article 3 – Contractual documents and description of Paid Services

The contract consists, in descending order of priority, of any specific terms or accepted quotation, the characteristics displayed on the subscription page at the time of the order, these Terms of Sale and, for use of the Site, the Terms of Use.

The commercial names of the Offers, their prices, Quotas, permitted number of Collections, included features and any options are presented on the Site or in the quotation. They are not reproduced in these Terms of Sale so that the commercial offering may evolve without unnecessary amendment of the contractual framework.

A feature described as “coming soon”, “in development”, “beta”, “planned” or equivalent forms part of the contractual scope of an Offer only once it is actually made available and expressly stated to be included in the subscribed Offer.

Article 4 – Changes to Offers, prices and features

Bridge for Good may create, modify, combine or withdraw Offers and change their prices, Quotas or features for the future.

A price change or substantial reduction in the essential characteristics of a Subscription already paid for will not apply retroactively to the current prepaid period. It will apply no earlier than a subsequent renewal or billing date, after the Client has been informed within a reasonable period. Except in the event of legal or security urgency or a major technical constraint, Bridge for Good will endeavour to give at least thirty days’ notice of a price increase or material change affecting an ongoing Subscription.

Where the law grants a Consumer a specific right in the event of a change to a digital service, in particular where the change has a more than minor adverse effect on access to or use of the service, that right remains fully applicable.

A Client who does not accept a change applying at a future renewal or billing date may cancel renewal of the Subscription before the change takes effect, in accordance with Article 9.

Article 5 – Subscription, Account and Client status

Subscription requires an Account and acceptance of these Terms of Sale. The Client must provide accurate, complete and up-to-date information and have the legal capacity required to enter into the contract.

Where a person subscribes on behalf of an organisation, they represent that they are authorised to bind that organisation. Merely selecting an “individual” or “organisation” display type in the Site interface is for information purposes and does not by itself determine the Client’s legal or tax status.

Billing information and, where applicable, the EU VAT number supplied to the payment provider or to Bridge for Good must reflect the Client’s actual circumstances.

The Client is responsible for keeping its login credentials confidential and for actions carried out from its Account, except where a compromise results from a matter attributable to Bridge for Good.

Article 6 – Prices, taxes and invoicing

The applicable prices are those displayed before the order is confirmed or stated in the accepted quotation. Depending on the context, the Site may display prices inclusive and/or exclusive of tax.

VAT and any other applicable taxes are determined in accordance with the tax rules in force, the Client’s location and status, and the billing information provided. The total amount payable, including applicable taxes where due, is displayed before payment is confirmed.

The Client undertakes to provide accurate tax information. Where a reverse-charge mechanism or exemption applies, the Client must provide any required supporting evidence.

Invoices are issued by Bridge for Good and may be provided electronically. Technical processing of payment by Stripe or any other provider does not transfer the status of seller of the Service to that provider.

Any donations offered on the Site are separate from Subscriptions and Paid Services. Unless expressly stated otherwise, a donation is not consideration for a specified service and does not confer any right to a paid feature.

Article 7 – Payment and non-payment

Unless specific terms provide otherwise, Subscriptions are payable in advance at the start of each Billing Period. Payment is processed by Stripe or another secure provider identified at the time of ordering.

By subscribing to a renewable Subscription, the Client authorises recurring charges corresponding to the selected billing frequency until cancellation takes effect.

If payment fails or is rejected, Bridge for Good or its provider may make further payment attempts. After informing the Client, Bridge for Good may suspend paid features or return the Account to the free level of service, without deleting for that reason alone Content retained in accordance with these Terms of Sale and the Terms of Use.

For Professional Clients, any amount not paid when due shall automatically and without prior reminder bear interest at the rate applied by the European Central Bank to its most recent refinancing operation plus ten percentage points, without falling below the statutory minimum. A fixed recovery charge of €40 is also automatically payable, without prejudice to additional compensation upon evidence where the recovery costs incurred are higher.

Article 8 – Term and renewal

Offers may in particular be available on a monthly or annual basis. The exact term and next billing date are stated before subscription and in the Client’s management area or order confirmation.

Unless otherwise stated, a monthly Subscription is entered into for one month and an annual Subscription for twelve months. Each renews automatically for a further period of the same length unless cancelled.

An annual price may include a discount compared with the aggregate of twelve monthly payments. Cancelling an annual Subscription stops its renewal but does not, by itself, entitle the Client to a refund for the annual period already begun, subject to the Client’s mandatory statutory rights.

Where rules on tacit renewal apply to the Client, in particular to Consumers and non-professionals under the conditions laid down by the French Consumer Code, Bridge for Good provides the required information within the statutory time limits.

Article 9 – Changing Offer and cancellation

9.1 Upgrade

The Client may request an upgrade to a higher Offer. Unless otherwise stated before confirmation, the upgrade takes effect immediately. Any additional price and the method for calculating it are displayed before confirmation.

Where the higher Offer takes effect during a Billing Period, the new Quota applies to that period and usage already counted since the beginning of the period remains deducted from the new Quota, unless a different commercial arrangement is displayed at the time of the change.

9.2 Downgrade

A downgrade to a lower Offer takes effect on the next billing date, unless the Client expressly accepts a different arrangement. The consequences for Collections are described in Article 11.

9.3 Cancellation

The Client may cancel the Subscription using the function provided for that purpose in its account area or by any other means offered by Bridge for Good. Cancellation stops automatic renewal and takes effect at the end of the period already paid for, unless a statutory provision or more favourable specific term provides otherwise.

Where the Client is a Consumer or a non-professional entitled to the corresponding statutory provisions, Bridge for Good provides the electronic cancellation function required by law and confirms receipt of the request and its effective date on a durable medium.

Cancellation of the Subscription does not, by itself, delete the Account. The Account reverts to the features and limits of the free service level then in force, if any.

Article 10 – Quotas and counting of Played Deals

The applicable Quotas are those of the subscribed Offer and are calculated by Billing Period. Unless otherwise stated, unused units are not carried forward, converted into credit or refunded in the following period.

A Played Deal is counted when the user’s play is displayed for a deal for which the Client Account is the Author, the deal being identified by its URL. A new loading of the same URL by the same user is counted as a new Played Deal.

The usage dashboard is provided for monitoring purposes. Reporting delays or technical corrections may occur. In the event of a discrepancy, Bridge for Good’s technical logs shall be authoritative unless a manifest error is demonstrated.

When the monthly or other periodic Quota of Played Deals is reached, the deals remain accessible and playable. However, paid benefits associated with distribution of those deals may cease for further usage until the start of the next period or until an upgrade takes effect. This may in particular result in restoration of the Site’s usual advertising and cessation of the display of Custom Visuals.

Article 11 – Collections following downgrade or cancellation

Where, following a downgrade, cancellation or any other change in the level of service, the number of Collections in the Account exceeds the new applicable Quota, Bridge for Good will not automatically delete the excess Collections for that reason alone.

Within the available Quota, the oldest Collections remain accessible as a priority. Excess Collections become inaccessible and non-editable in the interface and may, in particular, appear greyed out. Their content remains downloadable in PBN format where that export function is technically available.

If the Client later subscribes again to an Offer with a sufficient Quota, retained Collections become accessible and editable again in accordance with the features then available.

Retention following a downgrade or cancellation is not a guarantee of perpetual archiving. It remains subject to the retention rules in the Terms of Use, the Privacy Policy, legal constraints and technical changes to the Site. The Client is encouraged to export any Content it wishes to retain on a long-term basis.

Article 12 – Removal of advertising and Custom Visuals

Certain Offers may provide, within their Quota, that the Site’s ordinary advertisements are not displayed on deals for which the Account is the Author. Where the Offer allows, those spaces may be replaced by a Custom Visual supplied or approved by the Client.

The principal economic benefit of this feature is the non-display of ordinary advertising in accordance with the Offer. The Client does not acquire a separate right to an advertising service, any guaranteed number of impressions or clicks, any audience, or any specified commercial visibility.

The Client may upload a Visual that complies with the stated technical formats. Where the Site offers assistance in adapting or creating a Visual, it may be displayed once approved by the Client. Such approval constitutes the Client’s approval of the Visual and confirmation that it holds the rights necessary for its display.

Bridge for Good may review Visuals after they go live and, where circumstances require, disable without prior notice any Visual that is unlawful, infringes third-party rights, fails to comply with format or content requirements published on the Site or with the Terms of Use, or is manifestly incompatible with the Site’s educational purpose. A neutral Visual may then be displayed in its place.

Disabling a Visual for a reason attributable to the Client does not suspend the counting of Played Deals or the Subscription price, provided ordinary advertising continues to be removed within the limits of the Offer. Such disabling therefore does not, in itself, give rise to any right to a refund or price reduction.

Technical rules concerning format, dimensions, display priority and permitted content may be specified in guidelines or documentation published on the Site and may evolve for reasonable technical, legal or editorial reasons.

Article 13 – Options, premium content and future features

Bridge for Good may subsequently offer premium content, enhanced learning pathways, player-facing features, artificial intelligence features or other paid options.

Such services may be charged by subscription, credits, pay-per-use, package or any other model clearly presented before the order. The essential characteristics, price, usage limits and, where necessary, specific terms are brought to the Client’s attention before commitment.

Unless expressly stated on the Offer page, subscribing to an existing Subscription does not confer any acquired right to receive future features or subsequently commercialised options free of charge.

Article 14 – Availability, maintenance and technical changes

Bridge for Good uses reasonable efforts to ensure the availability of the Site and Paid Services. Unless a specific commitment is stated in a quotation or separate contract, no quantified service level or permanent availability is guaranteed.

Interruptions may occur for maintenance, updates, security, incident correction, infrastructure changes, provider failure or an external event. Where reasonably possible, Bridge for Good endeavours to limit their duration and impact.

The Site and its features may evolve to improve the service, strengthen security, ensure compatibility, comply with the law or adapt the technical architecture. Consumers’ mandatory statutory rights relating to digital services, updates and changes remain applicable.

If Bridge for Good permanently discontinues, on its own initiative and without fault by the Client, a Paid Service before expiry of a period already paid for and without an equivalent solution, the portion of the price corresponding to the period not supplied shall be refunded or credited, subject to any more favourable arrangement agreed with the Client.

Article 15 – Client obligations

The Client must use the Site and Paid Services in accordance with the law, the Terms of Use, these Terms of Sale and any specific terms.

• not seek to circumvent Quotas, in particular by artificially multiplying Accounts, URLs or technical processes;
• not artificially generate traffic, displays or consumption intended to interfere with usage measurements;
• not attempt to access third-party systems, data or Accounts without authorisation;
• not interfere with the security, availability or performance of the Site;
• not resell or make paid access available outside uses expressly authorised by the Offer;
• hold all rights necessary in the Content and Visuals it imports or distributes and, for any Bridge Content within the meaning of the Terms of Use, hold the rights necessary to make it available under the Creative Commons CC0 1.0 Universal licence;
• make its own exports and backups of Content it wishes to retain on a long-term basis where this is important to it.

For Professional Clients, the Client shall indemnify Bridge for Good against the reasonable financial consequences of any third-party claim or action arising directly from Content or a Visual supplied, imported or distributed by the Client in breach of that third party’s rights or of the warranties given in these Terms of Sale or the Terms of Use. This indemnity applies provided that Bridge for Good informs the Client of the claim within a reasonable time and, where possible, allows the Client to submit observations or participate in the defence. It does not cover consequences resulting from Bridge for Good’s own fault.

Article 16 – Suspension and termination by Bridge for Good

Bridge for Good may suspend all or part of an Account or Paid Service in the event of non-payment, fraud or serious suspicion of fraud, a security risk, unlawful use, infringement of third-party rights, circumvention of Quotas, disruption of the Site or a material breach of the contractual documents.

Where the breach can reasonably be remedied and no urgency justifies immediate action, Bridge for Good will endeavour to give the Client an appropriate opportunity to remedy it before final termination. Immediate suspension remains possible where required by security, law, third-party rights or the seriousness of the circumstances.

Where termination is justified by a breach by the Client, no refund of the period already paid for is due, unless a mandatory statutory provision requires otherwise. Termination does not extinguish amounts already due or liabilities arising beforehand.

Where Bridge for Good suspends or terminates without any breach by the Client and this durably prevents access to a Paid Service already paid for, the portion of the service not supplied shall, where applicable, be refunded on a pro rata basis, except in the event of force majeure or where an equivalent solution is accepted.

Article 17 – Intellectual property and data

The rules relating to intellectual property in the Site, Content created or imported by users, its visibility and the applicable licences are set out in the Terms of Use. The Client is expressly informed that any Bridge Content it creates, imports or saves on the Site is made available under the Creative Commons CC0 1.0 Universal licence, irrespective of whether its status is Private, Shared or Public; those statuses concern only its listing and visibility in the Site’s lists, libraries and interfaces.

Payment of a Subscription does not transfer ownership of the software, code, databases, trade mark, design or technical elements of the Site.

Personal data is processed in accordance with the Privacy Policy. Payment providers process data required for payment transactions in accordance with their own legal and contractual obligations.

Where Bridge for Good processes personal data on behalf of the Client, including data relating to students, players, members or other third parties entered into the service, Appendix 2 — Data Processing Agreement (Article 28 GDPR) applies automatically and forms part of the contract.

Article 18 – Liability and force majeure

18.1 General principles

Bridge Training is an educational and technical tool. Bridge for Good does not guarantee any level of progress, result in an examination or competition, commercial success, course attendance or financial outcome resulting from its use.

Bridge for Good shall not be liable for loss or damage resulting from fault by the Client or a third party, incompatible or unmaintained hardware or software, use contrary to instructions, unavailability of the Internet, or an event reasonably beyond its control.

18.2 Professional Clients

In relation to a Professional Client, and to the fullest extent permitted by law, Bridge for Good shall be liable only for direct, personal, certain, foreseeable and proven loss resulting from a contractual breach attributable to it. In particular, loss of turnover, margin, customers, opportunity or reputation, indirect loss and loss of data that the Client could reasonably have avoided through export or backup are excluded.

Except in cases of gross negligence or wilful misconduct, personal injury, breach of an obligation whose limitation is prohibited by law, or another mandatory case, Bridge for Good’s aggregate liability to a Professional Client under a single Subscription is capped at the amount excluding tax actually paid by that Client for the relevant Service during the twelve months preceding the event giving rise to liability or, if the Subscription has been in force for less than twelve months, since subscription.

18.3 Consumers

Nothing in these Terms of Sale is intended to deprive a Consumer of any mandatory right or guarantee. The exclusions and caps applicable to Professional Clients do not apply to a Consumer where they would conflict with consumer law.

18.4 Force majeure

Neither party is liable for a failure resulting from an event of force majeure within the meaning of French law. The prevented party must inform the other within a reasonable period and endeavour to limit the consequences of the event.

Article 19 – Specific provisions for Consumers — right of withdrawal

A Consumer who enters into a Subscription or Paid Service at a distance is in principle entitled to a fourteen-day period from conclusion of the contract in which to exercise the right of withdrawal, without giving any reason.

Where the Consumer wishes to receive the Service immediately before expiry of that period, Bridge for Good obtains the Consumer’s express request for performance to begin. If the Consumer withdraws after performance has begun at their express request, the Consumer remains liable for the amount proportionate to the service actually supplied up to the time the withdrawal decision is communicated, in accordance with Article L. 221-25 of the French Consumer Code.

The Consumer may exercise the right of withdrawal using the dedicated online function made available during the statutory period, by sending an unambiguous statement to contact@bridge-training.com, or by using the form in the Appendix. Bridge for Good sends an acknowledgement of receipt on a durable medium in accordance with applicable rules.

Statutory exceptions to the right of withdrawal apply where their conditions are met. The mere immediate activation of a continuous-service subscription does not, by itself, constitute a general waiver of the right of withdrawal.

Article 20 – Specific provisions for Consumers — statutory guarantees

The trader responsible for the guarantees is Bridge for Good SAS, 61 rue Youri Gagarine, Building B, 7th floor, apartment 707, 94800 Villejuif, France — contact@bridge-training.com — telephone: +33 (0)9 53 57 10 37. Contact by email should be preferred.

Article 21 – Complaints and consumer mediation

Any complaint relating to a payment or Paid Service should preferably be sent by email to contact@bridge-training.com, which is the preferred contact channel. It may also be made by telephone on +33 (0)9 53 57 10 37. Bridge for Good endeavours to respond within a reasonable period.

After a prior written complaint that has not resulted in an amicable solution, the Consumer may refer the matter free of charge to the consumer mediator appointed by Bridge for Good, subject to the conditions laid down by the French Consumer Code.

Article 22 – Governing law, jurisdiction and language

These Terms of Sale are governed by French law, without depriving a Consumer resident in another country of any mandatory protections they enjoy under the applicable rules.

If no amicable resolution is reached, disputes shall be brought before the courts having jurisdiction under the ordinary rules of jurisdiction. Where the Client is a merchant (commerçant) and the jurisdiction clause is valid and enforceable, the courts of Paris shall have exclusive jurisdiction, including in cases involving multiple defendants or third-party proceedings.

The Terms of Sale may be translated. The French version is the authoritative version for interpretation of the contract, subject to any mandatory rules applicable in the Client’s country.

Appendix 1 – Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract, without prejudice to the option of using the online withdrawal function or any other unambiguous statement.

For the attention of Bridge for Good SAS, 61 rue Youri Gagarine, Building B, 7th floor, apartment 707, 94800 Villejuif, France — contact@bridge-training.com

I hereby give notice that I withdraw from my contract for the following service: ______________________________

Ordered / subscribed on: ______________________________

Name of Consumer: ______________________________

Address of Consumer: ______________________________

Email address associated with the Account: ______________________________

Date: ______________________________

Signature of Consumer (only if this form is submitted on paper): ______________________________

Appendix 2 – Data Processing Agreement (Article 28 GDPR)

This appendix (the “GDPR Appendix”) applies only where Bridge for Good processes personal data on behalf of the Client in connection with the Site. It supplements the Terms of Sale and constitutes the data processing agreement required by Article 28 of Regulation (EU) 2016/679 (the “GDPR”).

1. Roles of the parties

The Client acts as controller where it determines the persons whose data is recorded, the purposes pursued and the use of the Site’s features. Bridge for Good then acts as processor for processing carried out on the Client’s instructions.

This GDPR Appendix does not apply to processing for which Bridge for Good acts as controller, including management of its own Client Accounts, billing, platform security, abuse prevention, its legal obligations and its own support data. Such processing is described in the Privacy Policy.

Aggregated and irreversibly anonymised data may be used by Bridge for Good for statistical, security and service-improvement purposes; such data is no longer personal data.

2. Description of the processing entrusted to Bridge for Good

Subject matter and purposes: to provide the features requested by the Client, including management of students or players, groups, sessions, collections, sending or sharing content, educational monitoring, statistics, export, support, backup and security.

Nature of the operations: collection on behalf of the Client, recording, organisation, structuring, hosting, consultation, display, transmission to recipients authorised by the Client, extraction, backup, technical logging, correction, restriction and deletion.

Data subjects: students, players, learners, members, employees, teachers, instructors, contacts or other persons whose data the Client decides to record in the service.

Categories of data: identity and contact details, assignment to a group or session, usage and educational data (including assigned content, deals played, attempts, results, stars, errors, playing time and progress), together with other data freely entered in the fields and files provided by the service.

Duration: for as long as necessary to provide the service, including any retention or export periods provided for in the Terms of Sale. Thereafter, the data is deleted or anonymised according to the service’s reasonable technical cycles, subject to legal obligations, temporary backups and the Client’s lawful instructions.

3. Client obligations

The Client warrants that it has a lawful basis for the data it entrusts to the Site, provides the required information to data subjects and complies with the principles of data minimisation, accuracy and storage limitation.

Where minors are concerned, the Client remains responsible for compliance with the information, authorisation or representation requirements applicable to its activities.

The Client must not entrust to the Site special categories of personal data under Article 9 GDPR, data relating to criminal convictions and offences within the meaning of Article 10 GDPR, or other data whose level of sensitivity is manifestly incompatible with the intended purpose of the service, unless Bridge for Good has given prior written agreement providing for the necessary measures.

The Client is responsible for the lawfulness of its instructions and the configuration it chooses. It restricts its own users’ access rights to persons who need them and protects its login credentials.

4. Documented instructions

Bridge for Good processes Client Data only on documented instructions from the Client, consisting of the Terms of Sale, this Appendix, settings and actions carried out within the Site, and written requests compatible with the service that Bridge for Good accepts.

If Bridge for Good considers that an instruction infringes the GDPR or another applicable data protection rule, it informs the Client and may suspend execution of that instruction pending a compliant solution.

Any specific instruction requiring development work, manual processing, exports, audits or measures not included in the standard service may be subject to a quotation or reasonable charge, except where assistance must be provided free of charge under a mandatory provision.

5. Confidentiality and security

Bridge for Good ensures that persons authorised to process Client Data are subject to an obligation of confidentiality and access it only to the extent necessary for their duties.

Bridge for Good implements technical and organisational measures appropriate to the risk and proportionate to the nature of the service, including access control, authentication, secure transmission, permissions management, logging, backup, maintenance and incident management.

Taking into account the state of the art, implementation costs, the nature of the processing and the risks, these measures are intended to ensure an appropriate level of security without constituting a guarantee of absolute invulnerability.

6. Sub-processors

The Client gives Bridge for Good general authorisation to engage the sub-processors necessary to provide the service. Bridge for Good imposes on them data-protection obligations substantially equivalent to those applying to Bridge for Good for the relevant processing.

The current list of the principal sub-processors involved in Client Data is available on request at contact@bridge-training.com or may be published on the Site. Where an addition or replacement is likely materially to affect the processing, Bridge for Good informs the Client by reasonable means before it takes effect where circumstances permit.

The Client may object on reasoned and legitimate data-protection grounds. The parties will then seek a reasonable solution. If no technically and economically reasonable solution is possible, Bridge for Good may cease providing the affected feature and the Client may terminate that feature without penalty for the future.

7. Data subject requests

The Client remains responsible for decisions concerning requests for access, rectification, erasure, restriction, objection or portability relating to Client Data. If Bridge for Good receives such a request directly, it forwards it to the Client or invites the person to contact the Client, unless a legal obligation requires otherwise.

Taking into account the nature of the processing, Bridge for Good provides reasonable assistance to the Client in responding to requests. Where such assistance requires exceptional operations or work outside the standard features, it may be charged on the basis of a quotation to the extent permitted by law.

8. Personal data breaches

After becoming aware of a personal data breach affecting Client Data, Bridge for Good notifies the Client without undue delay and, as information becomes available, provides the information reasonably necessary to enable the Client to meet its own notification obligations.

Notification of an incident by Bridge for Good does not constitute an admission of liability or breach. The Client remains responsible for assessing its own notification obligations towards authorities and data subjects.

9. Regulatory assistance

Taking into account the nature of the processing and the information available to it, Bridge for Good provides reasonable assistance to the Client in relation to its obligations concerning security, personal data breaches, data protection impact assessments and prior consultations where they relate directly to the service.

The Client remains responsible for determining whether a data protection impact assessment is required, for its content and for any consultation with a supervisory authority.

10. International transfers

Bridge for Good may use service providers established or operating outside the European Economic Area. Where a transfer of Client Data is subject to the GDPR, Bridge for Good ensures that a recognised transfer mechanism is in place, such as an adequacy decision, Standard Contractual Clauses or another appropriate safeguard.

11. Data at the end of the processing

At the end of the relevant service, Bridge for Good enables export of the data where this function is provided by the service and, according to the Client’s choice or instructions and subject to the Terms of Sale, deletes or anonymises Client Data that is no longer required.

Copies held in technical backups may remain until their normal rotation or overwriting, without being returned to routine use except where restoration is required, a legal obligation applies or retention is necessary for the defence of legal rights.

12. Information and audits

Bridge for Good makes available to the Client the information reasonably necessary to demonstrate compliance with the obligations of Article 28 GDPR. Existing standard documents, certifications, security questionnaires and information are used in priority.

A specific audit or inspection may take place only where reasonably justified, during business hours, on reasonable notice and under conditions preserving security, confidentiality, trade secrets and other clients’ data. Unless required by an authority, following a security incident affecting the Client, or where there is serious evidence of non-compliance, such an audit is limited to one per twelve-month period.

The reasonable costs of a specific audit requested by the Client are borne by the Client, unless the audit reveals a material breach by Bridge for Good of its processor obligations.

13. Liability and order of precedence

This GDPR Appendix does not extend the commitments or liability caps set out in the Terms of Sale beyond what applicable law requires. It does not, however, limit any liability that cannot lawfully be excluded or capped.

In the event of a conflict concerning processing of Client Data carried out by Bridge for Good as processor, this GDPR Appendix prevails over the other contractual provisions solely in respect of the relevant data-protection matter.

The contact details for any question relating to this Appendix are: contact@bridge-training.com.